Last Updated: October 2025

1. INTRODUCTION

Floors Advantage ("Company," "we," "us," or "our") operates the floorsadvantage.com website and provides flooring services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

We collect information you voluntarily provide when:

Requesting a free estimate through our website form

Contacting us via phone, email, or text message

Scheduling an appointment

Receiving services from us

Communicating with our team

This information may include:

Name

Phone number

Email address

Home address

Project details and preferences

Payment information

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

Browser type and version

IP address

Pages visited and time spent on each page

Referring website

Device information

Location data (general area only)

2.3 Cookies

We use cookies to remember your preferences and improve your browsing experience. You can disable cookies in your browser settings, though this may limit certain website functionality.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for:

Providing flooring estimates and services

Scheduling appointments and installations

Processing payments

Communicating with you about your project

Following up on service quality

Improving our website and services

Complying with legal and regulatory requirements

Marketing and promotional purposes (only with your consent)

4. SHARING YOUR INFORMATION

4.1 When We Share Information

We may share your information with:

Subcontractors and installers needed to complete your project

Payment processors for transaction processing

Service providers who assist in our operations

Legal authorities when required by law

4.2 When We Do NOT Share Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

5. DATA SECURITY

We implement industry-standard security measures to protect your information, including:

Secure socket layer (SSL) encryption on our website

Password protection for sensitive information

Limited employee access to personal data

Regular security updates

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. YOUR PRIVACY RIGHTS

6.1 Access & Correction

You have the right to access, review, and request corrections to your personal information held by Floors Advantage.

6.2 Opt-Out

You can opt out of marketing communications by:

Replying "STOP" to any text message

Clicking "unsubscribe" on email communications

Calling us at (407) 258-2771

6.3 Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your information at any time, subject to legal requirements.

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

8. CHILDREN'S PRIVACY

Floors Advantage does not knowingly collect information from children under 13. If we become aware that a child has provided us with personal information, we will delete such information immediately.

9. CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

If you are a California resident, you have specific rights under the CCPA, including the right to:

Know what personal information is collected

Delete personal information

Opt-out of the sale of personal information

To exercise these rights, contact us at [email protected] or (407) 258-2771.

10. MODIFICATIONS TO THIS PRIVACY POLICY

Floors Advantage reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website constitutes your acceptance of the updated policy.

11. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Floors Advantage

Phone: (407) 258-2771

Email: [email protected]

Website: floorsadvantage.com

12. YOUR CONSENT

By using Floors Advantage's website and services, you consent to our Privacy Policy.